Shipping policy

SHIPPING POLICY

Safe & Secure Delivery
We ensure that your orders are handled with the utmost care. All items are securely packaged to withstand the journey and fully insured during transit. We partner with trusted courier services to ensure timely and reliable delivery.

Free Shipping Across India
Enjoy FREE SHIPPING on all orders within India! Shipping is on us, with no hidden charges.

Estimated Delivery Time

  • Available in Stock Items: Delivery takes 2-5 business days depending on your location.

  • Make-to-Order Items & Custom Designs: These may require an additional 2-3 weeks for crafting, as we prioritize quality and precision.

  • Certification: If certification is requested, please allow an additional 3 days for processing.

Order Tracking
Track your order easily with notifications sent via email and WhatsApp, including a tracking ID and link. To track:

Step 1 - Visit the "Track Your Order" link on our website.
Step 2 - Enter the AWB number sent in your shipping confirmation.
Step 3 - Follow your package's journey in real-time!

What to Expect at Delivery

  • For high-value orders, ID verification may be required. Acceptable IDs include PAN card, Driver’s license, Passport, Voter ID, or Aadhaar card.

  • Office Deliveries: Provide extra details such as department, employee number, and a direct landline number to ensure timely delivery.

  • Not Available? The courier will attempt delivery up to three times. If you’re unavailable after those attempts, the package will be returned to us.

Delivery Locations
We only deliver to secure locations such as home or office addresses. We cannot deliver to public spaces like malls, hotels, or restaurants.

Delayed Shipments
In case of any delay in shipping, we will notify you promptly with the reason for the delay.

Packaging and Gift Packaging

  • Packaging: All items are delivered in durable, tamper-proof packaging. For jewelry and solitaires, your order comes in an exclusive box, along with any relevant certificates.

  • Gift Packaging: If you’re sending a gift, we offer free gift packaging with a personal message. Your gift will arrive in a distinctive, elegant box.

Shipment Discrepancy

  • Inspection: Upon delivery, inspect your package for any damage or discrepancies. If the package appears tampered with or the contents are incorrect, refuse delivery.

  • Reporting Issues: If you accept the package and discover a discrepancy, contact us immediately at (NO.) or contact@zorii.in, including a video of the issue for faster resolution.

Transit Insurance

All shipments are insured during transit, providing extra protection in case of unforeseen events.

Order Modifications and Returns

  • Order Modifications: If you need to modify or cancel an order, contact our Customer Service Team immediately. However, please note that if the order has already been dispatched, we will not be able to cancel or modify it.

  • Returns & Exchanges: If you are not satisfied with your purchase, you can return or exchange the item within 15 days of delivery. Please check our return policy for more details.

Contact Us

If you have any questions or concerns regarding your order, shipping, or delivery, feel free to reach out to our customer support team at (NO.) or contact@zorii.in. We’re happy to assist!


WE RESERVE THE RIGHT TO UPDATE THIS POLICY AT ANY TIME. ANY CHANGES WILL BE APPLIED IMMEDIATELY ON THE WEBSITE. WE ENCOURAGE YOU TO REVIEW THIS POLICY PERIODICALLY TO STAY INFORMED ABOUT THE DETAILS OF OUR SHIPPING PROCESS AND PRACTICES.